Changes in deliveries

From December 30, 2023 (although the Sejm amended the law and extended the deadline until at least March 30, 2024), it will be possible to receive mail from the office online. From that day, most offices and companies registered in the National Court Register (KRS) and the Central Register and Information on Economic Activity (CEiDG) will be required to send and receive documents via e-Delivery. The e-Delivery system will replace correspondence carried out through the Electronic Platform for Public Administration Services (ePUAP). e-Delivery is a convenient, free, and secure form of correspondence with offices. It is the electronic equivalent of a registered letter with proof of delivery. Thanks to this service, public entities, citizens, and companies can use convenient and secure electronic deliveries. Documents can be sent and received at any time and from any location in the e-Delivery mailbox. The fastest implementation of e-Delivery will be carried out by government administration bodies, budgetary units supporting these bodies, other public authorities including state control and law enforcement authorities, social security institutions and funds managed by them, the Agricultural Social Insurance Fund and funds managed by the President of the Agricultural Social Insurance Fund, the National Health Fund, executive agencies, budgetary institutions, public healthcare facilities, public universities, the Polish Academy of Sciences and its organizational units, state and local cultural institutions, other state or local legal entities established to perform public tasks, local government units and their associations, metropolitan associations, and budgetary units in the scope of the public service of registered electronic delivery. Lawyers, legal advisers, tax advisers, restructuring advisers, patent agents, and notaries will also have access to e-Delivery. What does this mean for citizens? They will have a single address for all communication with the administration, meaning that all correspondence, regardless of the originating or receiving authority, will be in one place. To achieve this, it is necessary to create an e-Delivery address. How to do it? Just follow a few simple steps: 1. Fill out the application for an e-Delivery address and mailbox. Provide your own data or the data of the person on whose behalf you are submitting the application (if you are acting as a representative, attach the appropriate document confirming your authorization; you can also designate an administrator who will manage your e-Delivery mailbox – provide their data and email address). 2. Check and electronically sign the application. You can do this using a trusted profile, an e-Identity card, or a qualified digital signature. 3. You will receive a confirmation of the application submission to the email address provided in the application. The next step is activating your newly created mailbox. This process is also very simple. Here’s how to do it: 1. Log in to the service. 2. Open the “Your mailboxes” tab in the side menu. 3. Click the “Activate mailbox” button next to the mailbox you want to activate. 4. Provide an email address for notifications and familiarize yourself with the terms and conditions of service provided by the Designated Operator. 5. Click the “Activate” button. 6. You will receive an email notification that the mailbox is active and ready to use. It is worth noting that instructional videos showing how to set up and use the e-Delivery mailbox are available on the website The activated mailbox address will be entered into the Electronic Address Database. However, it is important to remember that the entry in the database is voluntary for individuals, and as a result, it is possible to opt out of disclosing the address for electronic deliveries in this database. The entry in the database is equivalent to a request for delivery of correspondence sent by public entities to that address. It also has legal effects from the date of its creation – from that moment on, correspondence will generally be sent to the electronic delivery address. Remember to regularly log in to your delivery mailbox! It is important to note that not only citizens will receive correspondence from public entities in their mailbox, but they can also send their own correspondence to selected offices, law firms, or tax advisers (a full list of institutions and individuals required to have an e-Delivery mailbox can be found on the website However, if we decide to send a letter to a public entity in paper form, we can do so. It is also important to note that within the scope of e-Delivery, it is not possible to update the registered address of residence or residence – these are the data that can be changed in the application for changing company data in CEIDG or at the municipal office. In the e-Delivery mailbox, you can only update the company’s registered office and correspondence address. To update the correspondence address in the e-Delivery service: 1