Conclusions about 500+ in Ukrainian language from Saturday and “Weekend for Ukraine” in ZUS.

From Saturday, March 26th, a special application for the 500+ allowance will be available in Ukrainian for Ukrainian citizens who have arrived legally from Ukraine to Poland after February 23rd, 2022, due to the war. During the upcoming weekend, on March 26th and 27th, the Social Insurance Institution (Zakład Ubezpieczeń Społecznych – ZUS) is organizing a special “Weekend for Ukraine” campaign. On Saturday and Sunday, ZUS offices in Częstochowa, Kłobuck, Koniecpol, Lubliniec, and Myszków will be open for Ukrainian citizens who want to submit an application for the 500+ allowance.

The special application for the 500+ allowance in Ukrainian can be submitted electronically starting from Saturday, March 26th. Therefore, during the upcoming weekend, the Social Insurance Institution is organizing a special “Weekend for Ukraine” campaign. ZUS employees will be available to assist Ukrainian citizens in creating a profile on the ZUS Electronic Services Platform (PUE ZUS) and submitting an application for the 500+ allowance.

Weekend for Ukraine at ZUS:
– All ZUS offices in Częstochowa, Kłobuck, Koniecpol, Lubliniec, and Myszków, within the scope of the Częstochowa Branch of ZUS, will be open on both Saturday and Sunday, from 9:00 to 15:00. We warmly invite Ukrainian citizens to take advantage of this offer and visit ZUS during the weekend to create a PUE profile and submit an electronic application for the 500+ allowance – informs Beata Kopczyńska, regional spokesperson for ZUS in the Silesian Voivodeship.

To submit an electronic application for the 500+ allowance, Ukrainian citizens must have their PUE profile. Through this profile, they will be able to submit the family allowance application. The rules for granting benefits to refugees are the same as for our citizens. The allowance is granted for every child up to the age of 18. Essential for submitting a 500+ application is having a special PESEL number, which must be assigned to both the parent and the child for whom the application is being submitted. Additionally, the parent must have a bank account in Poland, a Polish phone number, and an email address (written in the Latin alphabet). All information regarding benefits paid by ZUS is available on the Institution’s website, including in Ukrainian.

High interest in the Ukrainian-language helpline:
Furthermore, on Monday, March 21st, ZUS launched a special helpline in Ukrainian and Polish for family benefits for Ukrainian citizens. Among the helpline operators are Ukrainian refugees. The helpline is available on business days – from Monday to Friday – from 8:00 to 18:00, at the number 22-444-02-55 (charges according to operators’ rates). Questions regarding family benefits for Ukrainian citizens can also be sent by email to

– The ZUS helpline in Ukrainian has already enjoyed enormous interest from the first day of its launch. On the first day, consultants received 845 calls, providing 637 answers in Ukrainian and 208 in Polish – declares Kopczyńska.
Statistics show that most inquiries were about general matters regarding family benefits and what needs to be done to submit an application – 362 clients asked about this. 88 individuals asked who a specific application applies to, and 49 people inquired about application submission deadlines. The majority of callers were interested in the 500+ application. 78 individuals inquired about the PUE profile, mostly regarding account registration on the Electronic Services Platform.

Most of the information that callers asked about is available on the ZUS website (, also in Ukrainian.

Press release from ZUS.