Sir, are you changing your account or address? Please inform the Social Security Institution in advance about this.

It is not worth delaying notifying the Social Insurance Institution (ZUS) about a change of address or bank account if you do not want the benefit to be returned to the Institution. The Social Insurance Institution reminds that any change of address, bank account number of a retiree, pensioner or recipient of other benefits paid by ZUS should be reported to the Institution at least 12 working days before the payment deadline of their benefit. If this is done at the last moment, it could happen that the benefit will be returned to ZUS due to an inactive bank account or outdated address – says Krystyna Michałek, regional spokesperson of ZUS in the Kujawsko-Pomorskie voivodeship.
If a new arrangement for transferring pensions or disability benefits reaches the Institution with sufficient advance notice, ZUS will have time to make the change from the next payment. Otherwise, the change of data related to money transfers will take effect from the following payment. Therefore, before deciding to close the current bank account and open a new one, retirees and pensioners should make sure that ZUS will have time to update it from the next payment. Otherwise, their benefit will go to an inactive account, the bank will return it to ZUS, and the senior will have to wait longer for the payment – explains the spokesperson.
To avoid such situations and delays in benefit payments, information about a change of bank account or address should be submitted to ZUS at least 12 working days before the payment deadline. Individuals residing in Poland can submit a change of address, personal data, or bank account on the EZP form. The form can be submitted in person at a ZUS branch, sent by mail, or transmitted electronically through the ZUS Electronic Services Platform.
Krystyna Michałek, regional spokesperson of ZUS in the Kujawsko-Pomorskie voivodeship.