What to do in case of lost documents?

The theft or loss of an ID card, driver’s license, passport, or any other form of identification is a very serious problem that can lead to a series of difficult-to-explain situations related to the criminal use of our personal data.

LOST DOCUMENTS SHOULD BE REPORTED AS LOST IN A BANK – there are several thousand branches nationwide (many of which do not require having a bank account).

Below are the next steps that should be taken:

Report in the DOCUMENTS REPORTED SYSTEM – at your bank or at any bank that accepts reports from non-customers as well (the list of banks is available here: https://DokumentyZastrzezone.pl/lista-bankow-zastrzegajacych-dokumenty-od-wszystkich-osob/).

It is enough to report it only at one bank, and the information will automatically be passed on to all other participants of the DZ System.
The easiest way to do this is in person at your bank branch. Some banks also accept reports by phone, at the number +48 828 828 828 (only from their own customers, after remote identity verification).
You can use your account on the website www.bik.pl (under the condition that the reporting person had previously created an account there using the data from the lost document).

Notify the Police – if the documents were lost as a result of a crime.
Notify the nearest local government authority or consular office and obtain a new document.

Information regarding the need to report the loss of a document to the local government authority can be found on the gov.pl website.

We emphasize that all banks in Poland, as well as a number of other companies and institutions, participate in the DOCUMENTS REPORTED System. However, for the security of the entire system, the full list of participants is confidential.

We would like to remind you that individuals should report lost identity documents in banks, not only those who already have bank accounts, but also those who have never used or no longer use banking services (the list of banks accepting reports from all individuals).

More information can be found on the website: www.DokumentyZastrzezone.pl